Privacy Policy

1. Introduction

Pusaka Amanah (referred to in this policy as "we", "us", or "our") is a legal practice based at Suite 21-1, Menara Public Bank, Jalan Ampang, 50450 Kuala Lumpur. We provide estate and inheritance legal services to individuals and families in Malaysia.

We take the privacy of our clients and website visitors seriously. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it. Please read it carefully. If you have questions, you may contact us at [email protected].

2. Data We Collect

We may collect the following personal data:

• Contact information: your full name, email address, and telephone number — provided when you submit an enquiry form or contact us directly.
• Matter information: details you share with us in the course of seeking or receiving legal advice, including information about the estate or inheritance matter concerned.
• Technical data: your IP address, browser type, pages visited, and time spent on our website — collected automatically via cookies and analytics tools (where consented).
• Communications: records of messages exchanged by email, telephone, or in person in relation to your matter.

We do not collect sensitive personal data (such as health information or financial account numbers) unless it is directly relevant to your matter and you have provided it to us.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your initial enquiry and to assess whether we are able to assist with your matter
• To provide the legal services you engage us to perform
• To comply with our professional obligations under Malaysian law and Bar Council Malaysia rules
• To send you relevant updates on your matter and, where applicable, information about related services (with your consent)
• To maintain records required by law or professional regulation
• To improve the functionality and content of our website (using aggregate, anonymised data)

Legal basis for processing (under the Personal Data Protection Act 2010, Malaysia): We process your personal data either because it is necessary for the performance of the legal services agreement between us, because we have a legitimate interest in doing so, or because you have given your consent — in particular, for non-essential cookies and marketing communications.

4. Data Retention

We retain client files and correspondence for a minimum of seven years following the conclusion of a matter, as required under Malaysian legal practice standards. Enquiry data from individuals who do not engage our services is retained for up to twelve months, after which it is deleted.

Technical data collected via cookies is retained for the period specified in our Cookie Policy.

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share your data only in the following circumstances:

• With courts and government bodies: where required for the administration or representation services you have engaged us to perform (e.g., filing with the High Court, land office, or Amanah Raya).
• With other parties to your matter: only to the extent necessary and with your knowledge.
• With professional advisers: such as accountants or valuers, where relevant to your matter and with your consent.
• As required by law: in response to a valid legal obligation or order from a competent authority.

Our website may use third-party analytics services (such as Google Analytics) where you have consented to analytics cookies. These services process aggregated data and do not identify individuals.

6. Data Security

We take reasonable and appropriate steps to protect your personal data against unauthorised access, disclosure, or loss. These include:

• Secure email and document handling practices within our office
• Access controls limiting who can view client files
• Physical security for paper records
• Encryption for electronic data transfers where applicable

In the event of a data breach that is likely to affect your rights or interests, we will notify you as soon as reasonably practicable.

7. Cookies

Our website uses cookies. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing based on consent, at any time
• Limit how we use your data in certain circumstances
• Request deletion of your data, subject to our legal retention obligations

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with personal data, please contact us and we will address the matter promptly.

11. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will note the updated date at the top of this page. Continued use of our website following any change constitutes acceptance of the revised policy.

12. Contact

For any questions, concerns, or requests relating to this policy or the personal data we hold: