What Families Have Said
Words from those
we have walked alongside
The accounts here reflect real experiences — shared by families who came to us at difficult moments and chose to write about what that support meant to them.
Return to HomepageClient Reviews
In their own words
Norhaiza Razali
Petaling Jaya, Selangor
After my father passed, the paperwork felt completely beyond me. A cousin suggested I speak with Pusaka Amanah, and it was a genuine relief. Radziah took the time to go through everything with me — twice, when I needed — and never once made me feel rushed. The process took a few months, but I was kept informed every step of the way. I do not think I could have managed it without that steadiness.
Estate Administration — June 2025
Tan Kim Leong
Cheras, Kuala Lumpur
My mother had prepared a will, but when she passed, we discovered a property title that created some confusion. Kamal at Pusaka Amanah handled the whole matter with care. He was methodical about gathering the documents and explained what each stage involved. I appreciated that he never gave us false assurance — he was honest about the timeline and about what was uncertain. That honesty mattered.
Estate Administration — May 2025
Sharifah Amirah
Bangsar, Kuala Lumpur
I came to Pusaka Amanah for a will consultation — not after a bereavement but simply because I had been putting off putting my own affairs in order. Radziah made the conversation feel entirely natural and unpressured. She asked thoughtful questions and offered a clear explanation of the options without steering me toward any particular outcome. I left with a much clearer sense of what I wanted to do. I would not hesitate to recommend them.
Will Consultation — June 2025
Rajan s/o Iyer
Ampang, Selangor
There was a dispute among my siblings after our father passed — a property question that had caused a rift. Suraya represented our side with real care. She never let the proceedings become adversarial beyond what the situation required. She was clear, composed, and thorough. The matter was resolved after a few months. It was not easy, but having good representation made it more bearable.
Inheritance Representation — May 2025
Lim Hui Ying
Mont Kiara, Kuala Lumpur
The consultation was helpful and clear. Radziah explained the estate situation after my grandmother's passing in language I could actually follow — without condescension and without any rush. She set out the options and made it clear that the next step was mine to take. We subsequently engaged them for the full administration, which went smoothly. Thorough, discreet, and genuinely kind.
Consultation & Administration — June 2025
Muhamad Yazid
Shah Alam, Selangor
I was concerned about the fees before contacting them, but the initial call reassured me. Everything was explained before any costs were agreed. The administration process for my father's estate took about four months — a bit longer than I had hoped, though they explained at the outset that timelines depend on the court's pace as much as anything else. Professionally handled throughout.
Estate Administration — May 2025
Case Accounts
Some matters in fuller detail
These accounts are representative of the kinds of situations we support, shared with permission and adjusted to protect privacy.
Estate Administration
A family in Klang Valley, no will in place
The Situation
A family came to us some weeks after the passing of their father. There was no will. The estate included a residential property, a savings account, and a small EPF balance. The family were unsure what steps were required and were managing the situation while also grieving.
What We Did
We identified the estate's composition and relevant beneficiaries, then prepared the necessary applications under the Distribution Act 1958. We liaised with the land office, relevant bank, and the Amanah Raya office on behalf of the family, keeping them informed throughout without burdening them with unnecessary detail.
The Outcome
The estate was distributed to the beneficiaries within four months. The family found the process more manageable than they had anticipated. As one member wrote: "We did not feel lost at any point — which, given the circumstances, was more than we had expected."
Inheritance Representation
A disputed property among multiple beneficiaries
The Situation
Following the passing of a parent, disagreement arose among siblings regarding the distribution of a commercial property. The will existed but its interpretation was disputed by one party. Tensions within the family were significant, and formal representation was needed.
What We Did
We prepared a thorough case on behalf of our client, reviewing the will and supporting documents carefully. Suraya managed all liaisons with the other party's representatives, keeping communications respectful and focused on resolution. Where court filings were required, these were prepared and submitted in a timely manner.
The Outcome
The matter was resolved through mediation before a formal hearing was required, within five months of engagement. The client described the experience as difficult but noted that "having someone steady in your corner makes a real difference when things are hard."
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Telephone
+60 3-2166 8930Address
Suite 21-1, Menara Public Bank,
Jalan Ampang, 50450 Kuala Lumpur
Office Hours
Monday – Friday: 9:00 am – 5:30 pm
Saturday: 9:00 am – 1:00 pm
Closed on public holidays
Response Time
All enquiries responded to within one business day
Our Standing
Professional credentials and milestones
14+
Years in Practice
480+
Families Served
4.9
Average Rating
3
Admitted Solicitors
Bar Council Malaysia
All practitioners are currently admitted and in good standing, with annual CPD compliance.
Professional Indemnity Insurance
Full cover maintained in accordance with Bar Council requirements, providing an additional layer of client protection.
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